FOR HIGH STANDARDS

To ensure that NFRC contractors offer the highest standards in workmanship and customer service, all member contractors are rigorously vetted before joining NFRC and every three years thereafter.

A roofing contractor must meet the following vetting criteria:

• A satisfactory trading record, including financial stability

• Inspections of past contracts to verify quality craft skills and technical competence

• Satisfactory public, employers’ and third party insurance cover

• Compliance with Health and Safety Legislation

• Compliance with the NFRC Code of Practice as well as British and European Standards

• Compliance with the Government-endorsed TrustMark scheme (for domestic contracts), of which NFRC is an approved scheme operator, set up to help the general public find reputable tradesmen to carry out work on their home.

 

FOR TECHNICAL SUPPORT

Free technical advice is available from NFRC to customers of NFRC member contractors. NFRC supplements this service with a comprehensive series of technical publications to support both member contractors and their customers.  ​

 

FOR PEACE OF MIND

For added peace of mind, NFRC provides a range of warranties for its members through Quality Assured National Warranties (QANW). Warranties are available for large repairs, refurbishment and new roofs. All works are subject to underwriting criteria and participation is subject to contractor registration with Warranty Services Ltd trading as QANW. They can be for domestic, commercial and industrial properties. The time period is typically 10 years. 

Insurance Backed Guarantees (IBGs)

In the event that a contractor participates in the QANW NFRC warranty programme (please check with your contractor or QANW*) the roofing contractor agrees to guarantee his work for an agreed time period, say 10 years, the materials are also guaranteed for 10 years and the contract is underwritten by the insurance company QANW, producing cover for the 10 year period. IBGs are used for domestic, commercial and industrial roofs. 

Notes: Domestic Warranties – The materials can be sourced from any reputable supplier but we urge members to use our associate members wherever possible. It is possible to re-use existing material; these cannot be covered under the insurance only the workmanship.

For Commercial and Industrial Contracts – The materials must be from an supplier member source.

 

WHAT CAN I EXPECT TO HAPPEN WHILST THE NFRC CONTRACTOR IS ​ON SITE?

• The contractor should give a guide on the time to be taken – but this may vary due to bad weather, or if extra work outside the original estimate has to be done.

• The contractor will try to keep the work site clean but space for storage and a skip may be required.

• Scaffolding is likely to be erected and must be out of bounds to children and any other unauthorised persons. 

 

WHAT IF SOMETHING GOES WRONG?

If there is a defect after the work has been completed, you should follow these steps:

• You contact the contractor and clearly explain what the problem is and ask them to inspect their work, and if necessary carry out remedial works.

• If you don’t receive a response, contact them again in writing and clearly explain the issues, and ask them to inspect the work.

• If this does not work, you can contact the Regional Manager for your area, in writing, and implement the NFRC complaints procedure.